Recommended PBX Phone Systems For Small Businesses

Posted by Stan Pritchard, on Feb, 2014

PBX stands for Private Branch Exchange, which is a private telephone network used within a business. The employers of this PBX share a number of outside lines capable of making external phone calls – these phone calls are carried out of the public switched telephone network (PSTN). Capabilities of PBX Phone Systems For Small Businesses are call holding, automatic call distribution, welcome messages, a directory of extension numbers and archiving of call records, and call conferencing. There are many other features available depending upon the type of system you invest in and if you require and third party plugins. Essentially we have three fundamental choices: Hosted VoIP Phone System, IP PBX Phone Systems, and Virtual PBX Phone System. These PBX Phone Systems For Small Business are paid for monthly “by the seat”. A seat has long distance and local dial-tone, three-way calling with transfer, speed dial, ring groups, call cascade, music on hold, hunting, and voicemail.

IP PBX Phone Systems has many disadvantages including licensing costs for various features, i.e.: the more features we want the more expensive it gets. PBX Phone Systems For Small Businesses represent about 99 percent if not 100 percent of all medium-sized and larger companies simply because it is less costly to connect an external telephone line to every telephone in the business. In addition, it is easier to call someone within a PBX because the number you need to dial is typically just three or four digits.

With Virtual PBX Phone System at Veritivity you have a group of phone lines that cannot be changed and must be converted into a seamless business class phone system. What is the difference between a Key Telephone System & a PBX Phone System? A key system has telephones with multiple buttons that permit the user to directly select the telephone company’s central office phone lines. A key telephone system (KTS) is not a switch. A private branch exchange (PBX) permits numerous trunks (outside lines) from the principal work area to be used by several users and the switching for choosing these lines is within the PBX. A PBX has also been called a phone switch. Curt Burnside is the Chief Cloud Officer at Veritivity. Contact Veritivity for a free 30 minute consultation.

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